Customer reviews of Copmanthorpe Motor Sales

By Arthur C on 01 August 2018 | Purchase not verified

Absolutely appalling . I will never go back. Bought an A3 12 months ago and when I got home phoned them to say the car was terrible and something wrong with it and wanted my money back. (£5250) I was assured to give it time and I would get used to it. I got them to take it back and they had to run chemicals through it to clean it out. I was told I could keep it for a while and they would 'give me my money back and find me an alternative. After making phone calls and watching their web site it was clear they were not interested. I found a car myself as the year approached an A4 with 48000 miles of similar age. After checking with them and being offered between £2000 and £3000 I went back to them to buy it back considering they assured me they would find me one. The very best I could get from them was £3250 after a lengthy negotiation. The car is back for sale using the same MOT and Service I had done for £4650 the same day. At least they dropped me off in York at other garage.

Reply from Copmanthorpe Motor Sales on 03/08/18

OUR FIRST AWFUL REVIEW... WHY? Arthur, we are a small, privately run dealer selling over 600 cars per year and are immensely proud of our 5 STAR Reviews. I am shocked by your review and have to question your motivation for this action based upon your experience of us and the car - You bought the Audi A3 Automatic from us 12 months ago, you were unsure about the automatic but loved the car and its price. You hated the automatic from day one. You suggested that it didnt drive right and we correctly offered you your money back should the car be faulty, which it wasnt, and hasnt been for the past 12 months of your trouble free ownership. We offered to part exchange it at any time should you see a car on our site that you fancied if you couldnt get used to the auto. This week you found a manual Audi, we offered to buy your car, and gave you more for it than any other dealer has offered? We even gave you a lift to collect your new car! A cars depreciation is outside our control.

By Barry F on 11 June 2018 | Purchase not verified

I've bought lots of cars over a few years and I can honestly say this has got to be one of the best car buying experience i have encountered..no pushy sales men just frendly banter .the car is fantastic and everything possible was done for a smooth pleasant transaction i would definitely recommend them..thanks again guys...barry.

By Julie F on 04 April 2018 | Purchase not verified

This is my 3rd car from copmanthorpe motors, ive got to say I have no complaints, first class service great lads to deal with, would highly recommend them.

By Jason A on 15 February 2018 | Purchase not verified

What can I possibly say that hasnt already been said? I turned up at 8;30 am, and drove away in my car by 1130am, amazing. The first car i purchased was from Evans Halshaw who dragged their heels for over 5 days, but Mike at copycars sorted me out in a couple of hours, Legend. It was a wonderful change to be in a nice, calm un-pressuriesd atmosphere, thank you copy cars for making my second car purchase a breeze.

By Ashard A on 11 November 2017 | Purchase not verified

Went with daughter, test drove the car, liked the car and negotiated a price. Bought the car. The ease of the experience was appreciated.

By Jane D on 30 August 2017 | Purchase not verified

Being a female buying a used car is not something I look forward to going on past experience. Not this time, excellent customer service, and value for money. Straight forward and quick sale, taxed in the office, ready to go. All questions answered thoroughly and with patience. I don't live in the area, but will make the effort to go back when my MOT is due because I believe this to be a genuine and honest garage.

By Paul M on 09 August 2017 | Purchase not verified

Excellent dealer. Good communication and even 3 months after buying the vehicle my questions were answered promptly. I would buy from them again and have no hesitation in recommending Copmanthorpe to anyone looking for great value and service.

By Andy M on 23 July 2017 | Purchase not verified

We recently purchased a Mini Paceman from Copmanthorpe Motor Sales and I cannot recommend them enough, the car was just one year old and 'as new' condition, their pricing was very competitive and they gave us a good price for our trade-in, all in all a very pleasant buying experience - which makes a change from your usual garages. If you are looking for a used car I would give them a try, I will certainly be going back for my next car.

By Phil P on 29 June 2017 | Purchase not verified

This is the third time I have bought a car from Copmanthorpe Motors in the last fifteen years. The quality of service just keep on improving, and most importantly past experience tells me I can really trust the team. I got a very fair price on my part exchange and two days later I am delighted with the car I bought and the final buying price.

By Ken A on 24 June 2017 | Purchase not verified

Bought a Hyundai i30 for my wife. Car was younger and much cheaper than what was offered at my local Hyundai dealer, exactly as described and my wife is overjoyed with it. An absolute pleasure to deal with both Andrew and Mike. Although located over 70 miles from my home it was well worth the travel. I now understand why they receive 5 star reviews. Highly recommended