Customer reviews of Copmanthorpe Motor Sales

By Geoff B on 28 September 2019 | Purchase not verified

I bought a Nissan X-Trail 2015 reg from this garage. I was made welcome on my first visit to inspect the car, as one might expect. I was treated like a mature human being and not put under pressure to buy, and not insulted when I asked all my questions. This enabled me to make a mature and sensible decision. Staff were courteous and professional. When I went to collect the car, having decided to buy, I was collected from York Station. The car was ready, clean and well presented. All the formalities were gone through calmly and properly. I have now had the car a good while and there have been no surprises or hidden issues emerging. The car is what it purported to be, at a very good price. I will happily return to this garage in the future and recommend it to any other person wishing to buy a good car at a good price. This sector is full of sharks and dubious practises, but this garage has none of that, as the excellent reviews make plain.

Reply from Copmanthorpe Motor Sales on 04/10/19

Hi Geoff, thank you for taking the time to share your experience, especially as you have owned it for some time. If we can help you in the future please do not hesitate to contact us.

By Anne M on 06 December 2018 | Purchase not verified

Excellent buying experience. I wanted to buy from a local dealer and was fortunate to find Copmanthorpe Motor Sales. Chris was very friendly and helpful. The car is perfect, just what I was looking for. Would recommend.

By mark K on 20 October 2018 | Purchase not verified

i have just bought a new car from these guys after feeling nervous getting rid of my old one the speed that both andrew and mike dealt with the whole process was fantastic cant fault in anyway would definitely recommend

By Lee M on 20 August 2018 | Purchase not verified

We took a plane from Devon 2 trains and a taxi to buy our car from Andy. The car we brought tick all the boxes. The reviews,reputation, and direct contact with Andy gave us confidence we found the right car and dealer to buy from . The level of service and honestly of Copmanthorpe Motor Sales is a credit to the Hard Work, the staff and owners deliver. we will return to buy again many thanks Andy

By Arthur C on 01 August 2018 | Purchase not verified

Absolutely appalling . I will never go back. Bought an A3 12 months ago and when I got home phoned them to say the car was terrible and something wrong with it and wanted my money back. (£5250) I was assured to give it time and I would get used to it. I got them to take it back and they had to run chemicals through it to clean it out. I was told I could keep it for a while and they would 'give me my money back and find me an alternative. After making phone calls and watching their web site it was clear they were not interested. I found a car myself as the year approached an A4 with 48000 miles of similar age. After checking with them and being offered between £2000 and £3000 I went back to them to buy it back considering they assured me they would find me one. The very best I could get from them was £3250 after a lengthy negotiation. The car is back for sale using the same MOT and Service I had done for £4650 the same day. At least they dropped me off in York at other garage.

Reply from Copmanthorpe Motor Sales on 03/08/18

OUR FIRST AWFUL REVIEW... WHY? Arthur, we are a small, privately run dealer selling over 600 cars per year and are immensely proud of our 5 STAR Reviews. I am shocked by your review and have to question your motivation for this action based upon your experience of us and the car - You bought the Audi A3 Automatic from us 12 months ago, you were unsure about the automatic but loved the car and its price. You hated the automatic from day one. You suggested that it didnt drive right and we correctly offered you your money back should the car be faulty, which it wasnt, and hasnt been for the past 12 months of your trouble free ownership. We offered to part exchange it at any time should you see a car on our site that you fancied if you couldnt get used to the auto. This week you found a manual Audi, we offered to buy your car, and gave you more for it than any other dealer has offered? We even gave you a lift to collect your new car! A cars depreciation is outside our control.

By Barry F on 11 June 2018 | Purchase not verified

I've bought lots of cars over a few years and I can honestly say this has got to be one of the best car buying experience i have encountered..no pushy sales men just frendly banter .the car is fantastic and everything possible was done for a smooth pleasant transaction i would definitely recommend them..thanks again guys...barry.

By Julie F on 04 April 2018 | Purchase not verified

This is my 3rd car from copmanthorpe motors, ive got to say I have no complaints, first class service great lads to deal with, would highly recommend them.

By Jason A on 15 February 2018 | Purchase not verified

What can I possibly say that hasnt already been said? I turned up at 8;30 am, and drove away in my car by 1130am, amazing. The first car i purchased was from Evans Halshaw who dragged their heels for over 5 days, but Mike at copycars sorted me out in a couple of hours, Legend. It was a wonderful change to be in a nice, calm un-pressuriesd atmosphere, thank you copy cars for making my second car purchase a breeze.

By Ashard A on 11 November 2017 | Purchase not verified

Went with daughter, test drove the car, liked the car and negotiated a price. Bought the car. The ease of the experience was appreciated.

By Jane D on 30 August 2017 | Purchase not verified

Being a female buying a used car is not something I look forward to going on past experience. Not this time, excellent customer service, and value for money. Straight forward and quick sale, taxed in the office, ready to go. All questions answered thoroughly and with patience. I don't live in the area, but will make the effort to go back when my MOT is due because I believe this to be a genuine and honest garage.